FAQ – The most frequently asked questions

General questions

I have children with me. Are child seats provided for the journey?admin2024-03-09T12:30:59+01:00

I have children with me. Are child seats provided for the journey?

At Travel-Tirol, the safety of your family is our top priority. We have suitable child seats for all age groups and sizes, which we provide at no extra cost.

What should I do if I am not picked up?admin2024-03-09T12:29:56+01:00

What should I do if I am not picked up?

In the rare event that you are not picked up as expected, please contact us immediately by telephone. We will take care of your situation immediately and provide a quick solution.

How do I find my driver at the airport?admin2024-05-03T08:58:51+02:00

How do I find my driver at the airport?

Your Travel-Tirol driver will be waiting for you in the arrivals hall, easily recognizable by a sign with your name on it.

What distinguishes Travel-Tirol from a conventional cab?admin2024-05-03T09:00:07+02:00

What distinguishes Travel-Tirol from a conventional cab?

Travel-Tirol offers you more than just standard cab rides. In addition to specialized transfers within Innsbruck and long journeys between your chosen airport and accommodation in Tyrol, we are expanding our service to include journeys across borders to Germany, Italy and Switzerland. Munich Airport, for example, is a popular destination. Another advantage of our service is the transparent pricing: with us, you book every transfer at a fixed price, regardless of traffic conditions or distance.

Can larger groups also be transported?admin2024-05-03T09:01:36+02:00

Can larger groups also be transported?

Absolutely, we can offer transportation for groups of up to 7 people in a single vehicle. If your group consists of more than 7 people, we can easily provide several vehicles. If you have any questions or special requirements for group travel, please do not hesitate to contact us. Please do not hesitate to contact us.

Which vehicle will be used for my transfer?admin2024-05-03T09:02:43+02:00

Which vehicle will be used for my transfer?

Your transfer will be in the type of vehicle you have selected or, depending on availability, possibly in a larger model. For example, if you have reserved an Audi for 1-3 passengers, we may be able to transport you in a Mercedes Vito van for up to 7 passengers at no extra cost.

Questions about payment

Are there any fees if I cancel?admin2024-05-03T08:45:33+02:00

Are there any fees if I cancel?

Cancellation of your transfer with Travel-Tirol is possible free of charge up to 24 hours before your planned transfer. Up to this point you can cancel your booking without any cancellation fees.

Will I incur additional costs if my flight is delayed?admin2024-05-03T08:46:54+02:00

Will I incur additional costs if my flight is delayed?

You don’t have to worry about additional costs if your flight is delayed. With Travel-Tirol there are no extra charges, even if our driver has to wait due to your delay. We make sure that your arrival is as stress-free as possible.

When and how will payment for my transfer be made?admin2024-05-03T08:49:50+02:00

When and how will payment for my transfer be made?

For your transfer with Travel-Tirol, you have the option of either paying the driver directly on arrival in cash or by credit card or using the convenience of paying online in advance by credit card. We offer you flexible payment options to meet your needs.

Questions about booking

What do I do if I have not received a booking confirmation by e-mail?admin2024-06-06T21:04:44+02:00

What do I do if I have not received a booking confirmation by e-mail?

If you have not received a confirmation e-mail after booking via our online booking tool, please check your spam folder first. If there is no message from us there either, please contact us immediately via our telephone hotline so that we can help you further.

Is a last-minute booking possible?admin2024-05-03T08:39:29+02:00

Is a last-minute booking possible?

Yes, we also allow last-minute bookings if a vehicle is available. We do our best to fulfill even spontaneous transfer requests.

How do I organize a transfer from another airport?admin2024-03-09T12:45:53+01:00

How do I organize a transfer from another airport?

For pick-ups from airports outside our standard list, please use our route planner. We are happy to offer transfers from any airport in the area to make your journey as comfortable as possible.

What do I do if my desired destination is not listed?admin2024-05-03T08:42:00+02:00

What do I do if my desired destination is not listed?

If your desired destination is not included in our list, please use our route planner. Regardless of your pick-up location or destination, we guarantee a reliable pick-up and safe arrival at your desired destination.

Is a credit card required to book my transfer?admin2024-05-03T08:43:16+02:00

Is a credit card required to book my transfer?

A credit card is not mandatory for booking your transfer with Travel-Tirol. You have the flexibility to pay the amount due directly to the driver in cash at the start of your journey.

How can I book my transfer?admin2024-05-03T08:44:19+02:00

How can I book my transfer?

You can book your transfer with Travel-Tirol easily and conveniently via our website using the online booking system or by calling our 24-hour hotline. Choose the method that suits you best to book your transfer quickly and easily.

Questions about cancelation

Are there any cancellation fees?admin2024-03-09T12:51:25+01:00

Are there any cancellation fees?

You can cancel your transfer free of charge up to 24 hours before the scheduled transfer time. You will not be charged for canceling as long as you adhere to this time frame.

How can I cancel my transfer?admin2024-05-03T08:37:14+02:00

How can I cancel my transfer?

To cancel your transfer, please send us an e-mail or call us directly. We make it easy to cancel free of charge so that you can plan flexibly, even if your travel plans change.

Do you have any other unanswered questions?

Please do not hesitate to contact us directly.