Cancellation policy
Cancellations must be made in writing (by e-mail). The timeliness of written cancelations depends on their receipt by Travel-Tirol. Cancellations up to and including 24 hours before the contractually agreed start of the journey are free of charge. In the case of cancelations, Travel-Tirol charges a proportion of the basic fare as a cancellation fee according to the following scale:
- 50 % in the event of cancellation up to 12 hours before the agreed start of performance.
- 75 % in the event of cancellation up to 3 hours before the agreed start of performance.
- 100 % in the event of later cancelations and no-shows.
Expenses that have already been incurred will be charged irrespective of the timeliness of the cancellation. The customer is expressly permitted to prove that Travel-Tirol has incurred no or less damage. Travel-Tirol reserves the right to withdraw from the contract in whole or in part if the customer stops making payments, becomes insolvent, misuses the services or if other serious reasons make it unreasonable for Travel-Tirol to perform the contract. In such cases, any payment already made will be refunded on a pro rata basis according to the status of the services rendered, unless a loss already incurred exceeds the payment made.
In the event of a proper cancellation, the customer will be refunded the full amount to the original means of payment used.
In the event of a no-show, all subsequent transfers will be canceled without further notice.
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us).
– To Oudi Al Kafrey, Dr.-Glatz-Straße 1 ,Top 2.6, 6020, Innsbruck, Austria
oudi@travel-tirol.at
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date
(*) Delete as appropriate.
